Python Job: Support Software Engineer

What will you be doing as a Support Software Engineer?

• Support and resolve hospitality and restaurant customers as well as POS (Point of Sale) System partners with their technical issues over the phone, email, video conferencing or remoting in
• Resolve technical issues and find the root cause by analyzing, reproducing, and fixing bugs and the source code in PHP and/or Python
• Update the Smarty front end when needed
• Collaborate with the Product, Software Development and Client Experience teams to build new features and fix bugs
• Triage technical tickets from Jira in an efficient and timely manner
• Take the initiative to identify and implement new scripts or tools to increase efficiencies and reduce recurring errors
• Providing superior customer service when delivering complex information to customers and our POS system partners with clarity, urgency, and impact

In your first 30 days, you will:

• Participate in Humi’s immersive onboarding program to learn about all aspects of the business while meeting with cross-functional collaborators
• Work with your manager to build out tailored goals and an education plan in place to set you in the right direction for the upcoming quarter
• Deep dive on your squad's problem space and start becoming familiar with the many areas that compose our Hospitality product

In your first 60 days, you will:

• Demonstrate excellent product knowledge
• Demonstrate the ability to resolve client problems with accuracy and efficiency
• Demonstrate an affinity for troubleshooting and problem identification
• Contribute to the Engineering team's culture, processes, and best practices

In your first 90 days, you will:

• Start assuming more autonomy and finding small ways to practice ownership across the platform
• Demonstrate sound judgment in triage and escalation
• Demonstrate an understanding of Humi processes and how to fit client processes to them
• Demonstrate empathy; can put yourself in the client’s shoes
• Demonstrate strong communication skills in client problem solving
• Work closely with your Manager to explore goals for the rest of the year

In your first year, you will:

• Contribute to the overall Engineering team's culture, processes, and best practices
• Take the initiative to improve current processes and procedures, and establish new ones on the Hospitality squad

What are we looking for in a Support Software Engineer?

• Ideal candidate will have 2+ years experience working with PHP and Python
• Alternatively, we are open to skilled Python developer (2+ years of experience) with a willingness to learn PHP
• Must demonstrate a strong proficiency in MySQL
• 2+ years of experience in a support or other service-oriented customer facing role
• Problem solver who is resourceful and is able to pick up complex processes and technology quickly
• Strong communicator and can deliver complex issues in an more digestible manner to different audiences
• A cross-team collaborator and influencer when working with internal and external stakeholder of all levels towards a common goal on projects
• Skilled with issue management and managing customer expectations
• Self starter with a positive attitude and a sense of urgency
• Is curious about new technologies and presenting them to the group as they notice places where they can be beneficial
• Excelled in cross-functional teams, working fluidly with Product Managers, Software Engineers, and other highly skilled specialists
• Is particularly interested in building processes, tooling and best practices for the team to help us mature as an engineering organization.
• Bonus: Experience working or knowledge of the hospitality and restaurant industry

Why join Humi?

• As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees
• Be part of a high performing team of critical thinkers that thrive on problem solving
• Access leadership and growth opportunities as the company rapidly scales
• Maintain work-life engagement with flex hours and our Long(er) weekends initiative
• Opportunity to work fully remote across Canada if you choose to